Today’s service leaders are struggling to meet growing customer expectations amid a 19% average annual turnover rate and tightening operational budgets. But Salesforce Service Cloud CEO Clara Shih and VP, Global Innovation, Brian Solis see automation and AI as a solution.
On this episode they explain how you can drive growth by empowering agents to do more with less, increase efficiencies by streamlining time-intensive processes, and deliver immediate cost savings to organizations across every industry.
Watch to find out more!
00:33 What is the State of Service Report
01:36 Why connection is at the heart of service
02:46 Automation as a key trend
06:30 Digital transformation in service
10:54 How companies can improve their turnover rate
12:05 Customer examples
13:52 What companies are thinking about
17:11 Advice for companies on their service practice
Get the State of Service Report here.
p.s. I tuned in from Waikiki (that explains the aloha shirt!) 🌺 🤙