I’ve been talking a lot about CX – the customer experience. I read a blog by Shep Hayken of the Customer Focus. This blog shared […]
Elevating Customer Experience: The Key to Unlocking Increased Revenues and Decreased Costs
Elevating Customer Experience: The Key to Unlocking Increased Revenues and Decreased Costs In recent years, a new approach to customer experience has been gaining popularity: […]
Reimagining Customer Experiences In Web3: What Are The Big Questions Companies Need to Ask To Create Value For The Next Web? – Brian Solis
Exploring web3 through a new lensPHOTO BY @JEZAR, UNSPLASH.COM This is a very important time and inflection point in the evolution of web3. There’s a […]
Customer service teams feel more empowered by automation and artificial intelligence – Brian Solis
Via Salesforce Today’s service leaders are struggling to meet growing customer expectations amid a 19% average annual turnover rate and tightening operational budgets. Salesforce Service […]
The customer is always right… except when buying a house
Florian and I are in the market to buy our very first home and the experience has been rather surprising. We found a great apartment […]
Understanding customer journey and key touchpoints – SEO Digital
You may have heard about the customer journey, now before a purchase happens, each interaction with a brand during a customer journey is called a […]
Simple Facebook Advertising Customer Acquisition Strategy That Works For Any Business
As a business owner, you are always on the lookout for an effective customer acquisition strategy you can implement in your business. The good news […]
Customer Journey Map Template – Udemy Course | Aditi Agarwal
In this article, let me introduce you to the Customer Journey Map template I have designed. This template will simplify the data gathering and visualization […]
Customer questionnaire
Sustainability is protecting the environment, working well with others, and being excellent at what we do. Innovators in eco-friendly business, customer satisfaction, and leadership. Your […]
Salesforce Commerce Cloud Innovations: Redefining How Brands Approach Their Customer Experience with Salesforce Futurist Brian Solis – Brian Solis
Brands are in a position where they must exceed customer expectations even if the customer wasn’t expecting it. No brand is safe from the need […]