Quan An Ngon Restaurant, Hanoi Hanoi’s Temple of Literature (Van Mieu) After two straight years of pandemic lockdown and mostly self-imposed isolation, I started accepting […]
Fitness-for-Purpose Diary, Part 1: Starting With (and moving away from) NPS
I’d like to document the evolution of concepts and techniques of the fitness-for-purpose analysis. Fitness for purpose has been a hot topic in the Kanban […]
Fitness-for-Purpose Diary, Part 2: Segmentation
I’m continuing my attempt to document, in a series of blog posts, the incremental improvements leading to today’s state of fitness-for-purpose analysis techniques. Previously in […]
Fitness for Purpose Diary, Part 3: Replace Scale with Taxonomy
I’m continuing to document incremental innovations beyond the net promoter score that occurred in recent years, leading to the current state of fitness-for-purpose analysis techniques. […]