Via Salesforce Today’s service leaders are struggling to meet growing customer expectations amid a 19% average annual turnover rate and tightening operational budgets. Salesforce Service […]
You are empowered! Now, show me the magic! – Coach Lankford
Team autonomy is not as simple as waving a wand. Photo by Milan Popovic on Unsplash The idea behind empowerment originated from social scientist Julian Rappaport in 1981. […]