I’ve been talking a lot about CX – the customer experience. I read a blog by Shep Hayken of the Customer Focus. This blog shared […]
Elevating Customer Experience: The Key to Unlocking Increased Revenues and Decreased Costs
Elevating Customer Experience: The Key to Unlocking Increased Revenues and Decreased Costs In recent years, a new approach to customer experience has been gaining popularity: […]
PHOTOS: Bob Marley One Love Experience Debuts in Los Angeles with Performance by Skip Marley and more
Bob Marley One Love Experience Los Angeles – photo by Farah Sosa The Bob Marley One Love Experience has come to Los Angeles immersing Ovation […]
Canvas – Sensory Bar Experience at Home
Launching this month in partnership with a series of bartenders, is Canvas, aa sensory cocktail bar experience designed for your home… SO what is it? […]
Watch: The Future of Experience Design – exploring the need for human-centered experiences – Brian Solis
Via Itamar Medeiros Brian Solis explores the need for human-centered experiences and aims to help executives shift mindsets toward the future. While everyone talks about […]
Travel Work Exchange and our experience.
Why you should consider a work exchange experience when you travel. Travel has been important since the dawn of time. The explorers in us have […]
“Undignified”, “humiliating”, “belittled”—BAME experience at the BBC
A source at the BBC has leaked us this resignation letter that someone sent out to all employees. The experiences described herein stand in stark […]
How to Write a Successful Experience Report Conference Proposal – Johanna Rothman, Management Consultant
I’m reviewing experience report proposals for the XP 2023 conference. While I see potential in many of these proposals, I don’t see enough proposals that […]
Three Keys for Successful Agile Coaching: Level, Empathy, and Experience – Johanna Rothman, Management Consultant
On the ANE panel last night, an agile coach asked, “What’s my path forward as an agile coach? What do I do next?” That’s a […]
NSW Family holiday – our AFL Grand Final (non) experience
Sorry NSW. I love you, but I’m not sure whether I can again stay with you in the September school holidays. “Why?” you ask. Yes, […]