Photo by fauxels, pexels.com My new friend Roy Edwards at Enterprise Times in the UK recently published a story on Salesforce’s, “State of the Connected […]
Salesforce’s 11 Best Business Podcasts of 2022: How companies to build trust and better connect with customers – Brian Solis
via Michael Rivo, Trail Blazers podcast,”Each autumn I have the chance to spotlight the best business podcasts from across the Salesforce network. I love the […]
Press: McDonald’s Launches a Whole New Kind of Restaurant – Brian Solis
The fast-food giant is trying an idea that Starbucks has already been successful with via Veronika Bondarenko, TheStreet. Digital-forward restaurants are some of the fast-food […]
Customer service teams feel more empowered by automation and artificial intelligence – Brian Solis
Via Salesforce Today’s service leaders are struggling to meet growing customer expectations amid a 19% average annual turnover rate and tightening operational budgets. Salesforce Service […]
Are Bots Coming For Your Job? With the Right Leadership, Human-Centered Innovation Will Help You Thrive – Brian Solis
Photo by Tara Winstead, Pexels Does it feel like robots are coming for your job? That doesn’t necessarily have to be the case. There is […]
The Future of Tech – Predictions and Trends to Watch in 2023 According to Salesforce – Brian Solis
Via Salesforce Newsroom The only constant in technology — as in life — is change. In this article, you’ll hear predictions from leaders across Salesforce […]
The Brave New World of Digital, Business, and Leadership Transformation and the Part You Play in It All – Brian Solis
I was moved by an inspiring piece about finding hope in a time of disruption and uncertainty. It was written by my friend Andrew Penn, CEO […]
A Conversation About How Automation and AI Deliver Success Now for Service Teams – Brian Solis
Today’s service leaders are struggling to meet growing customer expectations amid a 19% average annual turnover rate and tightening operational budgets. But Salesforce Service Cloud […]
Maybe You Didn’t Realize How Much You Light Up Everyone Around You – Brian Solis
Happy New Year! 🎊 There’s hope and promise in the air and I just know it will help us lift our wings to soar to […]
Are Hotels Ready for Generation Novel? How the rise of Generation-Novel or Gen-N could transform the future of guest service – Brian Solis
Are Hotels Ready for Generation Novel? — Source: LodgIQ™ Via David Millili, CEO at LodgIQ, HospitalityNet What defines world-class guest service? Is it personalized offers […]